Get in touch

Need to get in touch with us? Complete the form below and we’ll get back to you as soon as we can. Answers to our commonly asked questions can be found below.

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Got Questions?

Below are answers to some commonly asked questions, sorted by category. Can’t find the answers you’re after? Feel free to contact us via the form above.

Catering

I need some assistance! How do I reach a catering coordinator?
Tijuana Flats
I love the Tijuana Flats App! Can I use my rewards points towards my catering order?
Tijuana Flats
The worst happened and my event got cancelled! What is your cancellation policy?
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What is the difference between the Mega DIY Taco Bar and the regular DIY Taco Bar?
Tijuana Flats
What is the minimum number of people needed for a catering order?
Tijuana Flats
How do I place a catering order?
Tijuana Flats
What is the Make it Mega DIY Bar?
Tijuana Flats
What if my organization is Tax Exempt?
Tijuana Flats
Can I pay with a check for my order?
Tijuana Flats
What if I need servers for my event?
Tijuana Flats
How are the burritos made in the Burrito Bash?
Tijuana Flats
What is a Megajuana Trio?
Tijuana Flats
What if I have guests with allergies or dietary restrictions?
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Are beverages included in my order?
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Is dessert included with my order?
Tijuana Flats
Are plates, napkins, utensils, etc. included in my order?
Tijuana Flats
How far in advanced should I place my catering order?
Tijuana Flats
What is the difference between the DIY Bars & the Bundles?
Tijuana Flats
Is set up included in my delivery?
Tijuana Flats
Do you offer delivery options for catering?
Tijuana Flats

Delivery

I want fresh Tex-Mex, but I don’t want to go out. Does Tijuana Flats deliver?
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Employment

Tijuana Flats seems like a cool place to work. Are you hiring?
Tijuana Flats
Is healthcare provided to employees?
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Franchise

Must I live in the same market where my restaurants are located?
Tijuana Flats
How many employees would I need to operate a Tijuana Flats?
Tijuana Flats
What support do I receive as a franchisee?
Tijuana Flats
If I’m approved as a franchise partner, how long does it typically take to open my first location?

Tijuana Flats
What is an average build-out cost to open a Tijuana Flats?
Tijuana Flats
What are your royalty and marketing fees?
Tijuana Flats
What is the upfront investment cost for a franchise?
Tijuana Flats
What if I don’t currently own restaurants but have operations experience?
Tijuana Flats

Gift Cards

I want to give the best gifts ever—Tijuana Flats gift cards. Where can I get them?
Tijuana Flats
How much money is left on my gift card?
Tijuana Flats

Online Ordering

I ordered online, but need to cancel. How do I do that after my order has been submitted?
Tijuana Flats
Can I order my fave Tex-Mex online?
Tijuana Flats

Special Offers

I love coupons. Can you send me some?
Tijuana Flats

Tijuana Flats Rewards Loyalty Program

What is the Flathead Rewards Program?
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What do I get for joining Tijuana Flats Rewards?
Tijuana Flats
How do I redeem my free Burrito or Tacos?
Tijuana Flats
When will the points I earn show in my account?
Tijuana Flats
How do I earn points from my purchases?
Tijuana Flats
Who has access to my information?
Tijuana Flats
Do all Tijuana Flats locations participate in the Rewards Program?
Tijuana Flats
Do I need to download the app to be a Rewards Member?
Tijuana Flats
Can anyone become a Rewards Member?
Tijuana Flats
Do I need to sign up through my Facebook account?
Tijuana Flats
If I sign up through Facebook, what information can Tijuana Flats access?
Tijuana Flats
Does it cost money to be a Rewards Member?
Tijuana Flats
Do I need to be a Rewards Member to participate in Tijuana Flats Rewards?
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What if I forget to enter a receipt on my account for points?
Tijuana Flats
Will I get points on gift card purchases?
Tijuana Flats
Do my points ever expire?
Tijuana Flats
Do I get points for purchases I made before I joined the program?
Tijuana Flats
How do I refer a friend? Do I get a reward for referring a friend?
Tijuana Flats
Can I earn points for Catering orders?
Tijuana Flats
How do I redeem a reward?
Tijuana Flats
How will I know if I received a reward?
Tijuana Flats
Do I have to redeem all my rewards on one visit?
Tijuana Flats
Do my rewards ever expire?
Tijuana Flats
Do I get a reward on my birthday?
Tijuana Flats
What if I have rewards, but I do not live near a Tijuana Flats?
Tijuana Flats
Can I have more than one rewards account?
Tijuana Flats
Can I earn points on third party marketplace orders?
Tijuana Flats
What if I still have questions?
Tijuana Flats

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